Support Engineer - Customer Success

Boston, Massachusetts, United States · Sales

Description

RapidMiner Overview

RapidMiner is the leading data science platform for teams. RapidMiner products are used by over 450,000 users across 30,000+ organizations and 4,000+ universities. We’re VC backed, with headquarters in Boston, MA and locations in Dortmund (Germany), London (UK), and Budapest (Hungary).


Position Summary

We are looking for a committed and high-performing Support Manager (m/f/d) to join our Customer Success Team, strengthening our approach to deliver value and business success in a complex enterprise application stack.

Your primary goal is to establish a reliable communication channel to our clients, prospects, and partners helping them with various types of technical inquiries. Furthermore, you will help to deploy and use our products in a data science driven application stack. This includes architecture planning, deployment building, and maintenance operations in a diverse enterprise environment.

You work closely with our clients supporting them to understand usage and configuration of RapidMiner applications, identify issues, and requirements while achieving the right level of connectivity, scalability, and resilience to successfully drive the use cases and deliver business value.

You will work in a rapidly evolving field providing the chance, as well as, raising the need to learn about new fascinating techniques in the field of data science, predictive analytics, cloud computing, and enterprise software.

You will have the opportunity to work in a growing start-up with a key role in providing customer success and driving user adoption to state-of-the-art data science applications. This is a unique opportunity to be part of a team that has already delivered a market leading product used by the largest data science community. The challenge is to take this success to the next level in terms of user experience, computational power, and business success.


Position Duties and Responsibilities

Requirements


PREFERRED


Benefits

RapidMiner offers highly competitive salaries, world-class benefits, and unparalleled growth and development opportunities - all to create a compelling and rewarding work environment.

RapidMiner is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

RapidMiner does not accept unsolicited agency resumes and will not pay fees to any third-party agency or firm that does not have a signed agreement with RapidMiner.

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